Our Team

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Carlos Mackall, M.S., LMSW is a seasoned behavioral health and human services executive with over 20 years of proven leadership in delivering and advancing care for individuals facing mental health and substance use disorder (SUD) challenges. A strategic visionary, Carlos has led system-wide transformation across crisis services and behavioral health care at both the state and national levels. 

Carlos has held multiple senior and executive leadership roles, most notably as Vice President of Strategy and Vice President of Operations for the Northeast Region at RI International. In these roles, he oversaw multi-state operations, including the development and implementation of crisis response systems and behavioral health facilities across Washington, Oregon, Virginia, Delaware, Ohio, and Maryland. His leadership has driven innovation in crisis stabilization services—spanning inpatient, sub-acute, residential, and outpatient care—with a focus on system integration, workforce development, and peer-led service models. 

Carlos holds a Master of Science in Administration of Human Services and a Bachelor of Science in Criminal Justice from Wilmington University. He is a licensed master social worker (LMSW), and a proud member of Tau Upsilon Alpha, Nu Chapter, the National Human Services Honor Society, which recognizes excellence in academic achievement, leadership, and service to humanity. Committed to national impact, Carlos contributed to the development of the 988 Mental Health Crisis Response Workbook, a key resource used across all 50 states to support the rollout of the national 988 crisis line. 

Calos also serves on the Board of Psychology at Wilmington University and is an alumnus of Leadership Delaware, a program that shapes the state’s next generation of civic and professional leaders. Known for his deep commitment to client-centered care, systems innovation, and workforce empowerment, Carlos believes that sustained, positive engagement is the cornerstone of lasting recovery. 

Contact: carlos@goldenthreadhs.org

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